FAQ

ORDERING & AVAILABILITY

To purchase an EKHO piece, our products are available for purchase directly on our website. We invite you to check the “Shipping” tab on each product page, where you’ll find specific information indicating whether the item is a limited edition or not. When the phrase “delivered within …” is listed, it means we are committed to meeting that deadline.

If the item is offered as a limited edition, it means it is made to order. Production begins as soon as your order is confirmed. Please allow 1 to 2 weeks for both production and shipping.

To place an order, simply select the item of your choice, specify the size and desired color (if multiple options are available), then add it to your cart before finalizing your order.

Payment is charged only when your order is shipped.

If you decide to cancel your order, please contact us as soon as possible so we can process your request promptly

At EKHO, our designs are sometimes limited editions, and each piece is carefully made by hand, which can lead to items selling out. If the product you’re looking for is temporarily unavailable, we recommend signing up for our newsletter or following us on Instagram to be the first to know about restocks or upcoming collections.

You’re also welcome to contact us directly to find out if a particular item will be restocked soon or if it’s permanently sold out. We’d be happy to help.

SIZES & FIT

At EKHO, we take special care to offer you an experience that is both precise and inspiring. Each piece is designed to help you accurately visualize how it will look and fit on you.

As part of this approach, we plan to soon develop photo shoots featuring models of various body types and sizes, in order to reflect the diversity of body shapes and best support your choices.

Because we want to offer fashion designed for everyone and every body type, our designs are currently available in sizes XS through XL. We plan to gradually expand this range to eventually offer an increasingly inclusive selection of sizes.

Currently, each product page clearly lists the model’s height as well as the size of the garment being worn. Our designs are crafted to naturally flatter different body types, thanks to expert tailoring and fabrics carefully selected for their flexibility and adaptability.

If you have any questions or need personalized assistance, our team is here to help and will be happy to advise you with care and attention to detail.

DELIVERY & TRACKING

Delivery times vary depending on your location:

Mainland France: delivery within 2 to 5 business days.

Overseas territories: estimated delivery between 6 and 18 business days.

Europe (international): delivery within 3 to 8 business days.

These delivery times are provided for informational purposes only and are carefully adhered to in order to ensure a smooth and reliable experience for you.

We have decided, as a first step, to prioritize shipping to as many European countries as possible, as well as to the United Kingdom, while ensuring we offer the most competitive rates.

For other international destinations, shipping costs remain particularly high at this time. Rather than passing these costs on to our customers, we prefer to gradually expand our logistics network so that we can extend our delivery area under the best possible conditions.

If you live in a country that is not yet among our delivery destinations and are interested in one of our designs, please contact us at contact@ekhoparis.com. We will carefully review your request and do our best to find a suitable delivery solution.

Our goal is to make EKHO accessible to as many countries as possible, without ever compromising the quality of the experience we aim to provide.

Yes. As soon as your order is shipped, you’ll receive a confirmation email containing a tracking number that allows you to track its progress in real time until delivery.

If your order appears to be lost, we will file a claim with the carrier to locate your package. This process may take up to 30 days. If, after this period, your order has still not been found or delivered, we will reship it at no additional cost.

If your package arrives damaged, please contact us immediately upon receipt at contact@ekhoparis.com, attaching a few photos of the package and its contents, and we will do everything we can to provide you with an appropriate solution.

RETURNS & EXCHANGES

If you wish to return an item, please contact us at contact@ekhoparis.com within 14 days of receiving your order.

Items must be returned in their original condition — unworn, unwashed, with all tag attached, and in their original packaging.

Once your request has been approved, we will provide you with the necessary instructions for returning the item. Once we have received and inspected the package, we will issue a refund via the payment method used for your order, in accordance with our return policy.

Since some of our designs are offered in limited editions, we cannot guarantee the availability of specific sizes or styles at the time of an exchange.

If you would like to make an exchange, please contact us at contact@ekhoparis.com and specify your request. We will carefully check the availability of the desired item. If it is available, we will guide you through the exchange process and send you a code so that you do not have to pay shipping costs a second time.

If an exchange is not possible, please return the item in accordance with our refund policy.

Return shipping costs are covered if you contact us to arrange a return within 7 days of receiving your order.

After this period, but no later than 14 days after receiving your order, the customer is responsible for return shipping costs.

CARDS & PACKAGING

Cards: Our cards are printed on 100% post-consumer recycled paper that is FSC®-certified and sourced from sustainably managed forests. This thick, matte paper showcases the original illustrations while offering a texture that feels pleasant to the touch. Elegant and durable, these cards reflect our commitment to responsible fashion and refined design.

Packaging: EKHO packaging, including cardboard boxes and tissue paper, is also made from recycled and eco-friendly materials. The sturdy corrugated cardboard and kraft tissue paper protect your clothing. Both are eco-friendly, recyclable, and reusable materials. Every detail is carefully considered to provide a refined unboxing experience while minimizing the environmental impact.

MAINTENANCE & DURABILITY

Every EKHO creation is crafted with the utmost care and comes with a label specifying its composition and specific care instructions.

We encourage you to follow these instructions carefully to preserve the quality of the materials, the precision of the finishes, and the beauty of your piece over time.

Yes. At EKHO, we design each piece with the goal of creating something that will stand the test of time.

From the selection of materials to the finishing touches, every detail is carefully considered to offer high-quality pieces designed to be worn, cherished, and treasured season after season.

By following the care instructions specific to each garment, you’ll help preserve its quality, drape, and character for years to come.

At EKHO, the choice of materials is at the heart of our creative process. We carefully select fabrics based on their quality, comfort, drape, and durability, ensuring that every piece meets our manufacturing standards.

The composition of each item is listed on its product page and on its inner label, providing you with clear and transparent information.

ACCOUNT & COMMUNICATION

You can sign up for our free newsletter to be the first to know about our new collections, restocks, exclusive offers, and EKHO news.

Yes. You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of each of our newsletters and emails. Your request will be processed immediately.

If you can’t find this option or encounter any difficulties, you can also contact us at contact@ekhoparis.com. We’ll remove your email address from our list as soon as possible.