Refund policy
Last updated: March 2026
At EKHO PARIS, we want you to be completely satisfied with every order. However, if an item does not meet your expectations, you have the right to cancel your order under the conditions specified below.
1.Right to Cancel
In accordance with current regulations, you have 14 days from the date of receipt of your order to exercise your right of withdrawal.
To request a return, please contact us at contact@ekhoparis.com and include your order number. Once your request has been approved, we will provide you with the necessary instructions for returning your item.
2.Return Policy
Returned items must:
- be unworn, unwashed, and in perfect condition;
- include their original tags;
- be returned in their original packaging.
Any item that does not meet these conditions may be refused and will not be eligible for a refund.
3. Return costs
Return shipping costs are free when the return request is made within 7 days of receiving your order.
Beyond this period, and up to the 14th day, the return costs remain the responsibility of the customer.
4. Refund
After receipt and verification of the returned item(s), the refund will be made via the same payment method as that used when placing the order, within a reasonable time and in accordance with the regulations in force.
The initial delivery costs are not refunded, except in the event of an error attributable to EKHO PARIS or when the law provides otherwise.
5. Exchanges
Due to the limited nature of certain designs, EKHO PARIS cannot guarantee the availability of another size or model.
If you wish to make an exchange, please contact our customer service at contact@ekhoparis.com to check the availability of the desired item.
If the exchange is possible, we will assist you with the process and send you a code so that you do not have to pay the shipping costs a second time.
If the item is not available, the return and refund will be made in accordance with this Return and Refund Policy.
6. Damaged package
If your package is delivered damaged, please contact us as soon as you receive it at contact@ekhoparis.com, attaching photographs of the package and its contents. We will carefully review your request in order to offer you a suitable solution.
7. Lost or delayed package
In the event of delay, loss, or damage during transport, please contact contact@ekhoparis.com as soon as possible.
An investigation may be opened with the carrier. If the package is declared definitively lost or is not delivered at the end of this procedure, EKHO PARIS will, as the case may be, send a new shipment or issue a refund, in accordance with the applicable regulations.
8. Contact us
For any questions regarding a return, exchange, or refund, our team is available at the following address: contact@ekhoparis.com